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Bug
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Resolution: Unresolved
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Low
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3
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Severity 3 - Minor
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1
Issue Summary
According to the documentation for server https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html:
When you enter a search term, Confluence looks for content in all spaces (including personal spaces), pages, mail, personal profiles, and space descriptions. It also looks at the content of some attached file types (Word, Text, PowerPoint, Excel, PDF, and HTML).
This seems to be also true for Cloud but only to a certain extent. The Cloud version of Confluence only indexes up to 250kb of content. We do not have any documentation for this and causes confusion especially for users who migrated from Server to Cloud.
Steps to Reproduce
- Create a new blank Confluence page.
- Upload a new document that is larger than 250kb.
- Perform a search in Confluence and search for a keyword that exists inside the document but only search for keywords that exist somewhere at the end of the large file.
Expected Results
Confluence should be able to return the attachment in the search results.
Actual Results
Confluence does not return the attachment in the search results if the keyword being searched for is near the end of the file.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
[AI-874] Large attachments content not getting indexed in Cloud
Hi c89c89c091e7 I’ve updated this bug to reflect that is a confirmed bug based on your additional information. Thank you for your patience as the Confluence team works on investigating this further.
Best,
Oksana
Hi everyone,
This is Oksana from the Confluence team. Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by posting a comment and we will review.
Thank you again for providing valuable feedback to our team!
Best,
Oksana
Hi Julian and everyone,
This is Oksana from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the described behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case?
We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.
Best,
Oksana
Any update on this bug? This is actually blocking our users to perform the search functionality which is more often since most of our documentation are in attachments.