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  1. Atlassian Intelligence
  2. AI-1147

Improve Error message for Atlassian Intelligence enabled of Deactivated Products.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Admin - General
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      Summary

      At the moment when a user goes to the Atlassian Intelligence page, if they have AI enabled for a deactivated product the page shows a message Unable to load product. Reload page to try again.

      Proposed solution

      We should provide an appropriate error that explains that the product is deprecated. 
      An example would be: The product you are trying to access is deprecated, please follow this doc for further details.

      We can then link a doc to explain what can be done next.

        1. image-2025-02-17-18-25-59-957.png
          220 kB
          Habeel Bakshi

            [AI-1147] Improve Error message for Atlassian Intelligence enabled of Deactivated Products.

            Nick Messer made changes -
            Component/s New: Admin - General [ 74216 ]
            Nick Messer made changes -
            Component/s Original: Admin - Atlassian Intelligence [ 73830 ]
            Key Original: ACCESS-2141 New: AI-1147
            Project Original: Atlassian Guard [ 18910 ] New: Atlassian Intelligence [ 23110 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Habeel Bakshi made changes -
            Description Original: h3. Summary

            At the moment when a user goes to the Atlassian Intelligence page, if they have AI enabled for a deactivated product the page shows a message *Unable to load product. Reload page to try again.*

            !image-2025-02-17-18-25-59-957.png|width=717,height=367!
            h3. Proposed solution

            We should provide an appropriate error that explains that the product is deprecated.              		New: h3. Summary

            At the moment when a user goes to the Atlassian Intelligence page, if they have AI enabled for a deactivated product the page shows a message *Unable to load product. Reload page to try again.*

            !image-2025-02-17-18-25-59-957.png|width=717,height=367!
            h3. Proposed solution

            We should provide an appropriate error that explains that the product is deprecated. 
            An example would be: The product you are trying to access is deprecated, please follow this doc for further details.

            We can then link a doc to explain what can be done next.
            Habeel Bakshi created issue -

              e4cbfd4f39cc Emily Chang
              c66d0c8db131 Habeel Bakshi
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                Created:
                Updated: