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  1. Atlassian Intelligence
  2. AI-108

Clicking "Select Products to activate" button shows the status "All your organization's products have activated AI" for sites that are not eligible for AI

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Admin Experience
    • None
    • 3
    • Severity 3 - Minor

      Issue Summary

      Clicking the "Select Products to activate" button shows the status "All your organization's products have activated AI" for sites that are not eligible for AI (Standard subscriptions or organisations with no products).

      Steps to Reproduce

      1. Go to an organisation with no premium and enterprise subscriptions.
      2. Go to Settings > Atlassian Intelligence and click on "Select Products to activate".
      3. It will show the message "All your organization's products have activated AI" even though there are no eligible products.

      Expected Results

      It should show a message that the feature isn't available for Standard subscriptions.

      Actual Results

      The message "All your organization's products have activated AI" is shown even if there are no eligible products.

      Workaround

      The admins can check their subscriptions. If there are no Premium or Enterprise subscriptions, then the Atlassian Intelligence feature isn't activated for their instance.

        1. Screenshot 2024-12-05 at 11.21.29 AM.png
          Screenshot 2024-12-05 at 11.21.29 AM.png
          137 kB

            [AI-108] Clicking "Select Products to activate" button shows the status "All your organization's products have activated AI" for sites that are not eligible for AI

            Giuliano C. added a comment -

            Hello everyone,

            We would like to thank you for your patience. We are pleased to announce that a fix has been deployed! By now, when you select to activate Atlassian Intelligence and the organization does not have Premium or Enterprise products, the following will be displayed:

            Atlassian Intelligence is only available for products with Premium and Enterprise plans. Visit Billing to upgrade products.

            Thank you very much for all the feedback!

            Wish you the best, 
            Giuliano C.
            Atlassian Team

            Giuliano C. added a comment - Hello everyone, We would like to thank you for your patience. We are pleased to announce that a fix has been deployed! By now, when you select to activate Atlassian Intelligence and the organization does not have Premium or Enterprise products, the following will be displayed: Atlassian Intelligence is only available for products with Premium and Enterprise plans. Visit  Billing  to upgrade products. Thank you very much for all the feedback! Wish you the best,  Giuliano C. Atlassian Team

              5e6674a15087 Vamsi Bhagi
              b32a083f39f1 Karan Sachdev
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: