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  1. Atlassian Intelligence
  2. AI-1015

Remove Compass from search suggestions

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    • Minor
    • Warranty

      Description:

      The latest quick search for the confluence shows the Compass as the suggestion.
      the customer wants to remove the compass search option.
      Screenshot for reference:

      The customer doesn't intend to use Compass at our organization. Therefore, users are confused, if we display a feature or product that they cannot use. This results in multiple requests and tickets internally that create unnecessary work for our IT team.

      The customer had below concerns :

      • The feature was activated without the consent of the customer or site owner.
      • No opt-in/opt-out feature was provided to the customer/site owner.

        1. CompassSearch_2024-08-21T14_43_50.243Z.png
          149 kB
          Tanya -

            [AI-1015] Remove Compass from search suggestions

            Jason Ball made changes -
            Component/s Original: Quick Search [ 77704 ]
            Component/s New: Search - Quick Search [ 75293 ]
            Key Original: ROVO-86 New: AI-1015
            Project Original: Rovo [ 23610 ] New: Atlassian Intelligence [ 23110 ]
            Rebecca Smith made changes -
            Affected Products Original: Confluence [ 18440 ]
            Component/s Original: Search - Quick Search [ 75293 ]
            Component/s New: Quick Search [ 77704 ]
            Key Original: AI-966 New: ROVO-86
            Support reference count Original: 3
            Project Original: Atlassian Intelligence [ 23110 ] New: Rovo [ 23610 ]
            Lauren Button made changes -
            Bug Type New: Warranty [ 19331 ]

            Tanya - added a comment -

            hey bcf0c01cccd7 

            This ticket should be closed, marked as fixed, and not duplicated, as we were following the request under this JAC ticket, which was shared with the customer.

            As f7fedd434b66 mentioned the customer ticket: https://getsupport.atlassian.com/browse/CES-48704

            Tanya - added a comment - hey bcf0c01cccd7   This ticket should be closed, marked as fixed, and not duplicated, as we were following the request under this JAC ticket, which was shared with the customer. As f7fedd434b66 mentioned the customer ticket: https://getsupport.atlassian.com/browse/CES-48704
            Kevin Wu made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Adrian Tan made changes -
            Comment [ Hi team, this issue should be resolved now. Here is the originating customer ticket: https://getsupport.atlassian.com/browse/CES-48704 ]
            Giuliano C. made changes -
            Component/s Original: Search-Hello [ 75297 ]
            Component/s New: Search - Quick Search [ 75293 ]
            Tanya - made changes -
            Link New: This issue is blocked by CONFCLOUD-79636 [ CONFCLOUD-79636 ]
            Katie Silver made changes -
            Assignee Original: Tina Vala [ 6569235a5320 ] New: Katie Silver [ ksilver ]
            Chun-Chen Tu made changes -
            Assignee New: Tina Vala [ 6569235a5320 ]

              ksilver Katie Silver
              8df686f78605 Tanya -
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: