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Bug
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Resolution: Timed out
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Low
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None
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9
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Severity 3 - Minor
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Issue Summary
- When connecting to G suite, the user name can be synced without a space between first name and last.
- This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well.
- And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial.
Steps to Reproduce
- Create user with Japanese name in G suite
- Connect to G suite
- Go to admin.atlassian.com as the user that was created in Step #1
- Try to start Atlassian Access trial
Expected Results
- The user is able to start trial .
Actual Results
The user is not able to start trial due to the error below
Please update your profile to include a last name before starting your Atlassian Access trial.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- While not feasible for all users, we can temporarily disconnect G Suite, and edit the user's full name before starting the Atlassian Access trial, and reconnecting G Suite after.
- Alternatively, the name can be added to include a Space in G Suite, but this option is not feasible for all users as well as the names are used across various systems.
![[Atlassian Documentation] Page](https://confluence.atlassian.com/images/icons/favicon.png "[Atlassian Documentation] Page"){kind=icon}
[ACCESS-974] Unable to start Atlassian Access Trial if it's integrated with G suite and the admin's name does not contain any space
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Status | Original: Short Term Backlog [ 12074 ] | New: Gathering Impact [ 12072 ] |
| Support reference count | Original: 8 | New: 9 |
| Support reference count | Original: 7 | New: 8 |
| Support reference count | Original: 6 | New: 7 |
| Support reference count | Original: 5 | New: 6 |
| Support reference count | Original: 4 | New: 5 |
| Support reference count | Original: 3 | New: 4 |
| Description |
Original:
h3. Issue Summary
* When connecting to G suite, the user name can be synced without a space between first name and last. ** This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well. * And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial. ** !image-2020-12-02-18-18-21-852.png|thumbnail! ** !image-2020-12-02-18-21-06-814.png|thumbnail! h3. Steps to Reproduce # Create user with Japanese name in G suite # Connect to G suite # Go to admin.atlassian.com as the user that was created in Step #1 # Try to start Atlassian Access trial h3. Expected Results * The user is able to start trial . h3. Actual Results The user is not able to start trial due to the error below * {code}Please update your profile to include a last name before starting your Atlassian Access trial.{code} * !image-2020-12-02-18-18-21-852.png|thumbnail! h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available * While not feasible for all users, we can temporarily disconnect G Suite, and edit the user's full name before starting the Atlassian Access trial, before reconnecting G Suite. * Alternatively, the name can be added to include a Space in G Suite, but this option is not feasible for all users as well as the names are used across various systems. |
New:
h3. Issue Summary
* When connecting to G suite, the user name can be synced without a space between first name and last. ** This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well. * And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial. ** !image-2020-12-02-18-18-21-852.png|thumbnail! ** !image-2020-12-02-18-21-06-814.png|thumbnail! h3. Steps to Reproduce # Create user with Japanese name in G suite # Connect to G suite # Go to admin.atlassian.com as the user that was created in Step #1 # Try to start Atlassian Access trial h3. Expected Results * The user is able to start trial . h3. Actual Results The user is not able to start trial due to the error below * {code}Please update your profile to include a last name before starting your Atlassian Access trial.{code} * !image-2020-12-02-18-18-21-852.png|thumbnail! h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available * While not feasible for all users, we can temporarily disconnect G Suite, and edit the user's full name before starting the Atlassian Access trial, and reconnecting G Suite after. * Alternatively, the name can be added to include a Space in G Suite, but this option is not feasible for all users as well as the names are used across various systems. |
| Description |
Original:
h3. Issue Summary
* When connecting to G suite, the user name can be synced without a space between first name and last. ** This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well. * And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial. ** !image-2020-12-02-18-18-21-852.png|thumbnail! ** !image-2020-12-02-18-21-06-814.png|thumbnail! h3. Steps to Reproduce # Create user with Japanese name in G suite # Connect to G suite # Go to admin.atlassian.com as the user that was created in Step #1 # Try to start Atlassian Access trial h3. Expected Results * The user is able to start trial . h3. Actual Results The user is not able to start trial due to the error below * {code}Please update your profile to include a last name before starting your Atlassian Access trial.{code} * !image-2020-12-02-18-18-21-852.png|thumbnail! h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available |
New:
h3. Issue Summary
* When connecting to G suite, the user name can be synced without a space between first name and last. ** This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well. * And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial. ** !image-2020-12-02-18-18-21-852.png|thumbnail! ** !image-2020-12-02-18-21-06-814.png|thumbnail! h3. Steps to Reproduce # Create user with Japanese name in G suite # Connect to G suite # Go to admin.atlassian.com as the user that was created in Step #1 # Try to start Atlassian Access trial h3. Expected Results * The user is able to start trial . h3. Actual Results The user is not able to start trial due to the error below * {code}Please update your profile to include a last name before starting your Atlassian Access trial.{code} * !image-2020-12-02-18-18-21-852.png|thumbnail! h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available * While not feasible for all users, we can temporarily disconnect G Suite, and edit the user's full name before starting the Atlassian Access trial, before reconnecting G Suite. * Alternatively, the name can be added to include a Space in G Suite, but this option is not feasible for all users as well as the names are used across various systems. |