Issue Summary

• When connecting to G suite, the user name can be synced without a space between first name and last.
  • This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well.
• And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial.
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Steps to Reproduce

1. Create user with Japanese name in G suite
2. Connect to G suite
3. Go to admin.atlassian.com as the user that was created in Step #1
4. Try to start Atlassian Access trial

Expected Results

• The user is able to start trial .

Actual Results

The user is not able to start trial due to the error below

• Please update your profile to include a last name before starting your Atlassian Access trial.

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Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

• While not feasible for all users, we can temporarily disconnect G Suite, and edit the user's full name before starting the Atlassian Access trial, and reconnecting G Suite after.
• Alternatively, the name can be added to include a Space in G Suite, but this option is not feasible for all users as well as the names are used across various systems.