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  1. Atlassian Guard
  2. ACCESS-974

Unable to start Atlassian Access Trial if it's integrated with G suite and the admin's name does not contain any space


      Issue Summary

      • When connecting to G suite, the user name can be synced without a space between first name and last.
        • This is often seen with Japanese, Korean, and other non-english names, but can happen for names with roman characters as well.
      • And Atlassian Access requires the space to recognize the last name when trying to start the trial. So unable to start Atlassian Access Trial.

      Steps to Reproduce

      1. Create user with Japanese name in G suite
      2. Connect to G suite
      3. Go to admin.atlassian.com as the user that was created in Step #1
      4. Try to start Atlassian Access trial

      Expected Results

      • The user is able to start trial .

      Actual Results

      The user is not able to start trial due to the error below

      • Please update your profile to include a last name before starting your Atlassian Access trial.


      Currently there is no known workaround for this behavior. A workaround will be added here when available

      • While not feasible for all users, we can temporarily disconnect G Suite, and edit the user's full name before starting the Atlassian Access trial, and reconnecting G Suite after.
      • Alternatively, the name can be added to include a Space in G Suite, but this option is not feasible for all users as well as the names are used across various systems.

        1. image-2020-12-02-18-18-21-852.png
          279 kB
          J. Sakurai
        2. image-2020-12-02-18-21-06-814.png
          170 kB
          J. Sakurai

            Unassigned Unassigned
            jsakurai@atlassian.com J. Sakurai
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