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  1. Atlassian Guard
  2. ACCESS-636

Search in managed accounts is sometimes returning incorrect results

    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • None

      Issue Summary

      When searching in managed accounts, additional incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

      Steps to Reproduce

      1. Go to Managed accounts
      2. Search for First or Last Name

      Expected Results

      Only the users that matches the search string should be returned

      Actual Results

      Some other users are incorrectly returned.

        1. sample1.png
          207 kB
          Ramon M
        2. sample2.png
          208 kB
          Ramon M

            [ACCESS-636] Search in managed accounts is sometimes returning incorrect results

            Giuliano C. made changes -
            Link New: This issue relates to ACCESS-849 [ ACCESS-849 ]
            Michael Andreacchio made changes -
            Workflow Original: reviewflow for IM Bug [ 3123603 ] New: JAC Bug Workflow v3 [ 3332392 ]
            Helen (Inactive) made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            𝔞𝔯𝔲𝔫 (Inactive) made changes -
            Assignee New: Ashwini Rattihalli [ arattihalli ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Ramon M made changes -
            Description Original: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

             !sample1.png|thumbnail! !sample2.png|thumbnail!
            New: h3. Issue Summary

            When searching in managed accounts, additional incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

             !sample1.png|thumbnail! !sample2.png|thumbnail!
            Ramon M made changes -
            Summary Original: Search in Managed accounts are sometimes returning incorrect results New: Search in managed accounts is sometimes returning incorrect results
            Ramon M made changes -
            Description Original: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

            New: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

             !sample1.png|thumbnail! !sample2.png|thumbnail!
            Ramon M made changes -
            Attachment New: sample1.png [ 344882 ]
            Attachment New: sample2.png [ 344883 ]
            Ramon M made changes -
            Description Original: h3. Issue Summary
            h3. When searching 
            h3.  
            h3. Environment

            (Optional - If Applicable)
             *
             *
            h3. Steps to Reproduce
             # Step 1
             # Step 2

            h3. Expected Results
            h3. Actual Results

            The below exception is thrown in the xxxxxxx.log file:
            {noformat}
            ...
            {noformat}
            h3. Notes

            (Optional - If Necessary)
            h3. Workaround

            Required, if there is no workaround please state:
             Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

            Ramon M created issue -

              arattihalli Ashwini Rattihalli
              rmacalinao Ramon M
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: