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  1. Atlassian Guard
  2. ACCESS-1921

The "Run DNS records check" button feature doesn't seem to be working

      Issue Summary

      When setting up domain claim for email domains, once you have added the required DNS records to your domain you have the abiltiy to run a DNS check manually instead of waiting for the daily scheduled verification. 

      A pop up notification does advise that it will be completed within a few minutes.

      However, this no longer seems to work and there is no indication that a test is completed.

      Steps to Reproduce

      1. Navigate to Admin.atlassian.com
      2. Go to Settings
      3. Select Emails from the navigation pane
      4. Under email domains, select the option to add a domain
      5. Once the DNS records are created, add them to your DNS provider as needed
      6. Attempt to run a manual DNS records check

      Expected Results

      The DNS check is completed and the status of the individual records is updated to indicate where they were verified

      Actual Results

      The test doesn't seem to get initiated or there is no indication that it is executed and completed. I attempted to check this multiple times, however, the last checked date never changes and only seem to display the automation verification attempt that was completed the previous evening.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available. You will just need to wait for the daily check to complete.

            [ACCESS-1921] The "Run DNS records check" button feature doesn't seem to be working

            Ani Gurudutt made changes -
            Link New: This issue duplicates ACCESS-1755 [ ACCESS-1755 ]
            Ani Gurudutt made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Cole Norman made changes -
            Labels New: guard-s7
            Srividya Ramaswamy made changes -
            Component/s Original: Domain Claim - Initial Setup [ 53302 ]
            Component/s New: Org Management - Notifications [ 67191 ]
            Ani Gurudutt created issue -

              Unassigned Unassigned
              cfc4ca56b4f8 Ani Gurudutt
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: