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Bug
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Resolution: Unresolved
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Medium
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32
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Severity 3 - Minor
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Issue Summary
When we have Confluence Cloud subscription with a JIRA Software Free one, in case the landing product is set to Confluence and the JIRA site is suspended, the landing product won't work as it is expected.
Steps to Reproduce
- Make sure you have a Confluence Cloud standard and JIRA Software Free subscriptions;
- Navigate to Site Administration > Product Access and set Confluence as the landing product;
- Get the JIRA subscription suspended
- Acces your site URL without .../wiki
Expected Results
You are redirected to Confluence.
Actual Results
You land in JIRA - as it is suspended, you face a site deactivated message.
Workaround
- The customer can wait for the suspended product to be deleted
- From the billing console, the product can be deleted immediately
- Steps to delete the product immediately
- Access admin.atlassian.com
- Click the Inactive tab
- Verify you are in the card for the product that has been unsubscribed to
- Click the three dots "..."
- Select Delete Immediately
- Steps to delete the product immediately
- relates to
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- Closed
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JRACLOUD-69635 Ability to set a JIRA Agile board as home page in Jira new UI
- Gathering Interest
- has action
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EDGE-4471 Loading...
- mentioned in
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[ACCESS-1800] Landing product failing if there is a suspended product in the subscription
It is very annoying that we cant just disable by ourselves the product what was enabled by mistake another team member or user who had admin access. Hope it will be solved soon.
No, the resolution would be to correctly redirect to Confluence as configured. Also I disagree that this is a minor issues - it scares the crap out of users who expect to land in the wiki and see the deletion notice instead which is totally misleading (since the users assume it's about confluence). Makes for a lot of internal noise.
I've moved the ticket to the Atlassian Cloud project with the 'infrastructure' component set as I think based on my reading of our bugfix tool this should be the right place for this.
The resolution would be giving the client an option to pay for the subscription renewal in an easier way.
I totally agree with Christian, this is not a minor issue as it is freaking out all the users.
What I also do not understand is, why you do not mention this in advance, when you force customers to delete the product (It is not possible to quote and activate a product, when you have a free product next to it) Then we could have prepared the users. Please tell you sales team to at least inform about this bug.