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  1. Atlassian Access
  2. ACCESS-1575

Allow admins to unlock a provisioned managed account temporarily and later on relink with the Provisioned data (API and UI option)

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    Description

      We have situations when we should sync a different Atlassian Account to the one synced with an Identity Provider account.
      This process is currently performed by requesting Atlassian support to unlock the account, and then the Organisation administrator will move the email to the right Atlassian Account. Once done, Atlassian support will re-link the managed account to the provisioned data.

      Suggestions :

      Add the following admin hub and REST API capability

      1. Unlock a provisioned managed account temporarily. This will allow organisation administrators to move the email from the previously synced Atlassian Account to the adequate one.
      2. Re-link a managed account to the provisioned data.

      Workaround :

      Contact Atlassian Support

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          relates to

          Suggestion - ACCESS-1021 Provide ability to remove synced accounts and groups from the Directory through the UI

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              Unassigned Unassigned
              d2a75811c3d2 Cosmin-Gabriel Moflic
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              Dates

                Created:
                Updated: