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  1. Atlassian Guard
  2. ACCESS-1396

Ability to check and re-sync unlinked external user SCIM records

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      Issue Summary

      Customers using external provisioning face issues where users' Atlassian Account is unlinked in the SCIM directory. This can happen if an email address change is done for the external users at IDP.

      There is no way for customers to identify unlinked accounts as of today.

      Steps to Reproduce

      1. Provision external user to SCIM directory
      2. Change the email address of the user at IDP and this will unlink the Atlassian Account in the SCIM directory. 

      Suggestion

      Allow admins to review unlinked SCIM records and eventually have the option to re-sync the SCIM record to an Atlassian Account matching the current SCIM record email address.

            [ACCESS-1396] Ability to check and re-sync unlinked external user SCIM records

            Roman P made changes -
            Link New: This issue relates to ACCESS-1575 [ ACCESS-1575 ]
            Roman P made changes -
            Link New: This issue relates to ACCESS-1805 [ ACCESS-1805 ]
            SET Analytics Bot made changes -
            Support reference count Original: 13 New: 14
            SET Analytics Bot made changes -
            Support reference count Original: 12 New: 13

            Nena Kruljac added a comment -

            In big "umbrella" companies with a lot of mail domains and not so rare migration of users between domains (sometimes just a few per domain when people are changing organization / company internally, or a lot of them at once when acquisitions, mergers and so on happen) this would be very useful, and save us time and enable better faster service to our end users.

            Nena Kruljac added a comment - In big "umbrella" companies with a lot of mail domains and not so rare migration of users between domains (sometimes just a few per domain when people are changing organization / company internally, or a lot of them at once when acquisitions, mergers and so on happen) this would be very useful, and save us time and enable better faster service to our end users.
            SET Analytics Bot made changes -
            Support reference count Original: 11 New: 12
            SET Analytics Bot made changes -
            Support reference count Original: 10 New: 11
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            Ramon M made changes -
            Summary Original: Ability to check and re-sync unlinked external SCIM records New: Ability to check and re-sync unlinked external user SCIM records
            Ramon M made changes -
            Summary Original: Ability to check unlinked SCIM accounts New: Ability to check and re-sync unlinked external SCIM records

              Unassigned Unassigned
              20d8b956adca Jayant Suneja
              Votes:
              8 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated: