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Suggestion
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Resolution: Done
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12
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Problem Definition
At the moment, changing the profile picture on behalf of a user can't be done by the administrator. Only the account owners can change their very own profile picture. Administrators of managed accounts don't have a direct access to personal content that the user create or update on their profile. For example, an administrator won't be able to change/upload the profile picture posing as the user.
Why this is important
In a situation where you have inactive users but would still like to keep the data but not the profile picture, the admin would require to change the profile picture on behalf of the user. Or in a case where a standard of profile picture must be met, a full control/access to profile picture would be really helpful.
Workaround
In the managed account, change the email address to any email address that you'll be able to access, verify it and access https://id.atlassian.com using the updated email address. Upload a new profile picture and go back to the managed account page to revert back the email address.
- duplicates
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- Closed
- followed by
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ACCESS-1994 Deleting/Updating Profile Picture doesn't work.
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- Closed
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- is duplicated by
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- Closed
[ACCESS-1292] As an org admin, I would like to upload a profile picture on behalf of a managed account
Fully agree with 6ca991ab4cd1 and 833530b52524. The ability to sync avatars from external IdP (Azure AD) was raised multiple times by our stakeholders as a "must have" capability for a collaboration platform used by various business units across the organization.
If Atlassian implemented this request:
- ID-7859 Implement REST API to upload an avatar picture
Then, all these issues (where admins would like to upload/control user avatars) could be fixed by using simple REST scripts:
ACCESS-1394Connecting JIRA Avatars to LDAP user profile photoACCESS-1292As an org admin, I would like to upload a profile picture on behalf of a managed accountJSDCLOUD-1729Add option for admin to bulk upload avatar- CONFCLOUD-14368 Let Confluence Admins change user profile pictures
- JRASERVER-24332 Ability to retrieve LDAP properties for a JIRA user from external LDAP directory
- JRASERVER-26762 Active Directory profile picture sync
- CONFCLOUD-14368 Let Confluence Admins change user profile pictures
- BSERV-3441 Support for LDAP jpegPhoto attribute
JRACLOUD-47643Bulk Upload User Avatar- JRASERVER-69258 Bulk Avatar Functions
- ID-8305 Import avatar from LDAP/Active Directory to JIRA
CONFCLOUD-39210Implement REST API call for changing avatar pictureJSWCLOUD-23746API methods for updating accounts avatarsID-6501Allow Site-Admin to upload avatars for usersJRACLOUD-45491Allow a JIRA administrator to upload custom avatars that can be selected by any user
The votes and watchers on this issue alone is not enough to judge how needed a feature is. You need to consider all the nearly duplicate and closed issues. The list above is not comprehensive.
Jira on-premises has provided this functionality for years. What is the delay in getting this feature in the cloud?
Today, a cloud admin can manually change any user's photo using the user admin webpages. So, the functionality is written and is working. It is extremely easy to create a REST API for the HTTP request used by the user admin webpages.
So, why is it not done?
Is the cloud offering considered a low-end product, targeted only to hobbyists and/or tiny businesses? Are real companies expected to buy Jira Data Center?
Without user management controls, like this, Jira cloud cannot be considered an Enterprise-level product, and to be quite honest, the pricing needs lowered to reflect this reality.
We're also using AzureAD profile pictures for several applications. Support for this in Jira Cloud would be great.
In Azure Entra ID Enterprise Application Provisioning settings for users there is a Source attribute for photo, so Atlassian just needs to add the equivalent Target attribute and this would be resolved 
We are using Microsoft Azure Entra for SSO, and users have avatars assigned in that system. It would be ideal if the avatars could come across with other account details during account sync.
Another problem:
Sometimes users upload a profile photo that is inaccurate/inappropriate or simply does not follow corporate guidelines. Or, some organizations require the admins ensure all accounts use an official employee photo. It is surprising that Atlassian didn't include this feature on day one.
Atlassian provides no programmatic methods for admins to fix this on their cloud products. However, Jira on-premises has provided this functionality using a REST API for years.
Marking this ticket as done as the feature noted in the original request does exist: https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/#Change-the-profile-picture
There appears to be a Bug associated with this functionality, that will be tracked in https://jira.atlassian.com/browse/ACCESS-1994