Details
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Bug
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Resolution: Won't Fix
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Low
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None
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4
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Severity 3 - Minor
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Description
Summary
The ctrl+v keyboard shortcut doesn't allow customers to paste images from the clipboard(copy/paste) in the customer portal using IE11. This issue only seems to occur on the new help center. Additionally, it's not possible to paste by right-clicking and choosing "Paste".
Environment
JSD Cloud
Steps to Reproduce
- Log into the portal where the new help center is enabled
- Start filling out a request form
- Copy an image to the OS clipboard
- Paste the image into the form using ctrl+v
Expected Results
Actual Results
- Nothing happens/changes
Notes
- The keyboard shortcut works on other browsers such as Chrome and Firefox
- Similar/related issues:
JRACLOUD-65670
JRACLOUD-62233
JSDCLOUD-6351
Workaround
Attachments
Issue Links
- relates to
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JRACLOUD-62233 Image unable to load when attaching JPEG image with Ctrl + V in IE11
- Closed