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  1. Jira Service Management Cloud
  2. JSDCLOUD-1954

Allow Security Level for Service Desk Queues

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-366 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a Service Desk administrator, I could have different team to handle different kind of request. It will be great if we could set a security level for Queues, so that I could assign different queues to different team based on the ticket they handle.

       

      Workaround 

      • We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

      https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-366 Ability to show/hide Queues with specific users/groups

          • Reviewing
          is related to

          Suggestion - JSDSERVER-1954 Allow Security Level for Service Desk Queues

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-639 Ability to have multiple queue views for different teams within Service Desk

          • In Progress

          Suggestion - JSDCLOUD-366 Ability to show/hide Queues with specific users/groups

          • Reviewing

          JST-706099 Loading...

          Activity

            People

              Unassigned Unassigned
              dwatania@atlassian.com Daniel Watania (Inactive)
              Votes:
              33 Vote for this issue
              Watchers:
              43 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: