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  1. Jira Service Management Cloud
  2. JSDCLOUD-1450

Unable to create an email with a hyphen (-) in the Email settings

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Low Low
    • Email - Incoming
    • None

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Under the Email settings, customers are unable to create email addresses containing a hyphen - symbol. It throws the below error message:
      Failed to establish connection to the Atlassian Cloud mail store.

      Workaround
      Avoid using a hyphen - symbol in your Email address name.

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            Unassigned Unassigned
            adiallo Abdoulaye Kindy Diallo (Inactive)
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              Created:
              Updated:
              Resolved: