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  1. Jira Service Management Cloud
  2. JSDCLOUD-1450

Unable to create an email with a hyphen (-) in the Email settings

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Details

    • Bug
    • Resolution: Handled by Support
    • Low
    • Email - Incoming
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Under the Email settings, customers are unable to create email addresses containing a hyphen - symbol. It throws the below error message:
      Failed to establish connection to the Atlassian Cloud mail store.

      Workaround
      Avoid using a hyphen - symbol in your Email address name.

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1450 Unable to create an email with a hyphen (-) in the Email settings

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: