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  1. Jira Service Management Data Center
  2. JSDSERVER-1450

Unable to create an email with a hyphen (-) in the Email settings

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Details

    • Bug
    • Resolution: Handled by Support
    • Low
    • None
    • None
    • Email - Incoming
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Under the Email settings, customers are unable to create email addresses containing a hyphen - symbol. It throws the below error message:
      Failed to establish connection to the Atlassian Cloud mail store.

      Workaround
      Avoid using a hyphen - symbol in your Email address name.

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        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5092 Email requests setting doesn't accept hyphen(dash) '-' in email address for Cloud

          • Low - Low priority issues
          • Closed

          SL-146 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1450 Unable to create an email with a hyphen (-) in the Email settings

          • Low - Low priority issues
          • Closed

          Activity

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              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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