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  1. Jira Service Management Cloud
  2. JSDCLOUD-1445

Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      It seems like a regression from previous solved requests:

      Steps to reproduce:

      1. Create a JIRA Service Desk
      2. Import issues from CSV or create issues using JIRA Create button into the Service Desk project.
      3. Set the reporter to be one of your Service Desk customers

      Expected Behavior
      The issue created/imported through JIRA would be displayed under "My Requests" in the customer portal.

      Actual Behavior
      The issue is only visible through JIRA.
      The Service Desk customer do not have access.

      Also, any communication in the issues created/import via JIRA do not trigger an email notification to the involved people.

      Attachments

        Issue Links

          has a derivative of

          Suggestion - JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

          • Closed
          is a regression of

          Suggestion - JSDCLOUD-55 Issues created before Service Desk will not show in the user's portal

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1445 Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              knguyen@atlassian.com Kha Nguyen (Inactive)
              aborzzatto Andre Borzzatto
              Votes:
              7 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: