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Implementation of New Features Policy.
Problem Definition
Currently when the Companion App MSI file is deployed by admins wishing to roll out this feature to multiple Windows machines the app still needs to be manually started before it can make the system call to add it to launch at startup. Customers have run into this issue and see that only after running the app manually the registry entry is placed here: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
This differs from the normal installer behaviour (.exe) which does launch the Companion App after installing. However, MSIs are usually installed via an admin account, so having the executable launch automatically after installation will not solve the problem (as this will only add the registry entry for the admin user).
Current scenario:
After user runs the App for the first time, the registry key will be added in the following path
The registry key can be added to HKCU (for all users that should have Companion running) during the deployment to ensure that the app is started automatically without having the user to start it manually.
As of Companion 0.6.0, a registry key can alternatively be manually added to HKLM (instead of HKCU) with no side effects. This will allow Companion to automatically launch for all users on the machine. The process will be the same as above, but adding the registry key to HKLM:
A fix for this issue is available in Companion 1.1.0. View the Release Notes to see what other issues are resolved.
If Companion is installed via the MSI, then it will need to be manually updated to the new version.
Alex K
added a comment - A fix for this issue is available in Companion 1.1.0. View the Release Notes to see what other issues are resolved.
If Companion is installed via the MSI, then it will need to be manually updated to the new version.
This issue has now been fixed in Confluence 7.3.0+ and Companion 1.1.0+.
Confluence will be able to launch Companion even if Companion is not already running and has not been launched before.
Alex K
added a comment - This issue has now been fixed in Confluence 7.3.0+ and Companion 1.1.0+.
Confluence will be able to launch Companion even if Companion is not already running and has not been launched before.
With the following installation script, Companion gets updated but never starts, even after a reboot.
REM Install application
msiexec /qn /i "Atlassian Companion.msi"
REM Register the application for automatic startup
reg add "HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run" /v "electron.app.Atlassian Companion" /d "\"C:\Program Files (x86)\Atlassian Companion\Atlassian Companion.exe\"" /f
(With Confluence server 6.13)
Belnet Logistics
added a comment - Upgrading to version 1.0 still doesn't work.
With the following installation script, Companion gets updated but never starts, even after a reboot.
REM Install application
msiexec /qn /i "Atlassian Companion.msi"
REM Register the application for automatic startup
reg add "HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run" /v "electron.app.Atlassian Companion" /d "\" C:\Program Files (x86)\Atlassian Companion\Atlassian Companion.exe\"" /f
(With Confluence server 6.13)
Thank you for your votes and comments on your experience with the Companion App and Confluence.
The Confluence Server team is exploring technical and user experience improvements to the Atlassian Companion App. We've received feedback on various aspects of using Companion and would like to speak with Confluence Server/Data Center customers to better understand the concerns and problems.
What's involved?
Sessions will be 45 minutes in length and conducted over video conference, with our team in Sydney.
We will confirm a few details before sending through a calendar invitation with video conference details
During the session, we'll start with a general chat to understand more about your role and your company, then dive deeper into your experience with the Companion App - what's working well, what isn't working well and suggestions for improvement.
As a token of our appreciation, you'll receive a thank you gift following the completion of your session.
We can't guarantee that we will be able to speak with all interested parties but we definitely appreciate your interest and enthusiasm to help us make Confluence easier and more enjoyable to use.
Thanks
Makisa | Senior Product Manager, Confluence Server and Data Center
Makisa Appleton
added a comment - - edited Atlassian Update - September 2019
Hi all
Thank you for your votes and comments on your experience with the Companion App and Confluence.
The Confluence Server team is exploring technical and user experience improvements to the Atlassian Companion App. We've received feedback on various aspects of using Companion and would like to speak with Confluence Server/Data Center customers to better understand the concerns and problems.
What's involved?
Sessions will be 45 minutes in length and conducted over video conference, with our team in Sydney.
How do I participate?
If you're interested in speaking to us, please send me an email at mappleton@atlassian.com
We will confirm a few details before sending through a calendar invitation with video conference details
During the session, we'll start with a general chat to understand more about your role and your company, then dive deeper into your experience with the Companion App - what's working well, what isn't working well and suggestions for improvement.
As a token of our appreciation, you'll receive a thank you gift following the completion of your session.
We can't guarantee that we will be able to speak with all interested parties but we definitely appreciate your interest and enthusiasm to help us make Confluence easier and more enjoyable to use.
Thanks
Makisa | Senior Product Manager, Confluence Server and Data Center
We are currently setting the run registry entry in HKLM on deployment. However on login the app still stets the current user run registry entry.
This is to be expected since the app doesn't know anything about HKLM and this is currently only a workaround so users don't have to start the app manually once.
However sometimes the icon doesn't appear in the task bar and no further UI is shown (trust the server, ...). I think this happens when the current user run and HKLM run is executed simultaneously. The processes are shown as running in taskmanager. It doesn't happen always, so I think its a timing issue.
Klaus Wagner
added a comment - We are currently setting the run registry entry in HKLM on deployment. However on login the app still stets the current user run registry entry.
This is to be expected since the app doesn't know anything about HKLM and this is currently only a workaround so users don't have to start the app manually once.
However sometimes the icon doesn't appear in the task bar and no further UI is shown (trust the server, ...). I think this happens when the current user run and HKLM run is executed simultaneously. The processes are shown as running in taskmanager. It doesn't happen always, so I think its a timing issue.
I don't know elsewhere, but here at least it's the sole way we have to do it.
Here, when a user is not logged in her machine is most probably switched off (and disconnected from the network).
Best regards,
Cyrille
Belnet Logistics
added a comment - Hi Alexander,
I don't know elsewhere, but here at least it's the sole way we have to do it.
Here, when a user is not logged in her machine is most probably switched off (and disconnected from the network).
Best regards,
Cyrille
Is it common to deploy updates to users while they are logged on?
Other customers are requesting different behaviour which is why this ticket is focused on launching at next login (i.e. adding that HKLM registry key during the install process).
Alex K
added a comment - logistics
Is it common to deploy updates to users while they are logged on?
Other customers are requesting different behaviour which is why this ticket is focused on launching at next login (i.e. adding that HKLM registry key during the install process).
Note that there's also an issue when you want to update Atlassian Companion via SCCM.
Scenario:
Atlassian Companion 0.5.3 is running
Admin pushes Atlassian Companion 0.6.0
=> Atlassian Companion 0.5.3 must be stopped before the update can take place
Atlassian Companion is updated but stopped
=> User cannot edit attachments until next login. And, worse, user might install the per-user version of tlassian Companion
Belnet Logistics
added a comment - Note that there's also an issue when you want to update Atlassian Companion via SCCM.
Scenario:
Atlassian Companion 0.5.3 is running
Admin pushes Atlassian Companion 0.6.0
=> Atlassian Companion 0.5.3 must be stopped before the update can take place
Atlassian Companion is updated but stopped
=> User cannot edit attachments until next login. And, worse, user might install the per-user version of tlassian Companion
When pushed from Microsoft Configuration Manager (SCCM), Companion App does the install under the SYSTEM account, not the logged in user's account. Because of this, the install has no idea of what profile to install under.
These are our requirements to have the Companion app start automatically:
1. Install the companion application under all the C:\Users\Public profile so all users have the installation.
2. As part of the install, have it place the shortcut in the HKLM\Software\Microsoft\CurrentVersion\Run key so that the app will start automatically for all logged in users.
This would solve the problems.
linuxsc
added a comment - In LexisNexis we have a similar issue:
When pushed from Microsoft Configuration Manager (SCCM), Companion App does the install under the SYSTEM account, not the logged in user's account. Because of this, the install has no idea of what profile to install under.
These are our requirements to have the Companion app start automatically:
1. Install the companion application under all the C:\Users\Public profile so all users have the installation.
2. As part of the install, have it place the shortcut in the HKLM\Software\Microsoft\CurrentVersion\Run key so that the app will start automatically for all logged in users.
This would solve the problems.
Alex K
Will Masters
Votes:
33Vote for this issue
Watchers:
27Start watching this issue
Created:
Updated:
Resolved:
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title=\"Migration Platform\"\n value=\"19710\">\n Migration Platform (MIG)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20810&size=small\"\n title=\"OpenID Connect for Atlassian Data Center\"\n value=\"20810\">\n OpenID Connect for Atlassian Data Center (OIDCDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21710&size=small\"\n title=\"Opsgenie\"\n value=\"21710\">\n Opsgenie (OPSGENIE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22010&size=small\"\n title=\"Proforma Server & Data Centre\"\n value=\"22010\">\n Proforma Server & Data Centre (FORMDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23610&size=small\"\n title=\"Rovo\"\n value=\"23610\">\n Rovo (ROVO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18310&size=small\"\n title=\"SAML for Atlassian Data Center\"\n value=\"18310\">\n SAML for Atlassian Data Center (SAMLDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20410&size=small\"\n title=\"Server Deployments and Scale\"\n value=\"20410\">\n Server Deployments and Scale (SCALE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12910&size=small\"\n title=\"Sourcetree For Mac\"\n value=\"12910\">\n Sourcetree For Mac (SRCTREE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14510&size=small\"\n title=\"Sourcetree for Windows\"\n value=\"14510\">\n Sourcetree for Windows (SRCTREEWIN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22011&size=small\"\n title=\"Statuspage\"\n value=\"22011\">\n Statuspage (STATUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21311&size=small\"\n title=\"TRELLO\"\n value=\"21311\">\n TRELLO (TRELLO)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","jql":"project = CONFSERVER","validSearcher":true,"isShown":true},"fixfor":{"name":"Fix Version","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldfixfor\">Fix Version:</label><span id=\"fieldfixfor\" 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title=\"1.0.420\">1.0.420</option>\n <option value=\"id:1.0.440\" title=\"1.0.440\">1.0.440</option>\n <option value=\"id:1.0.448\" title=\"1.0.448\">1.0.448</option>\n <option value=\"id:1.0.469\" title=\"1.0.469\">1.0.469</option>\n <option value=\"id:1.0.618\" title=\"1.0.618\">1.0.618</option>\n <option value=\"id:1.0.618.001\" title=\"1.0.618.001\">1.0.618.001</option>\n <option value=\"id:1.0.X\" title=\"1.0.X\">1.0.X</option>\n <option value=\"id:1.1.0\" title=\"1.1.0\">1.1.0</option>\n <option value=\"id:1.1.0-m1\" title=\"1.1.0-m1\">1.1.0-m1</option>\n <option value=\"id:1.1.0-m2\" title=\"1.1.0-m2\">1.1.0-m2</option>\n <option value=\"id:1.1.0-m3\" title=\"1.1.0-m3\">1.1.0-m3</option>\n <option value=\"id:1.1.0-m4\" title=\"1.1.0-m4\">1.1.0-m4</option>\n <option value=\"id:1.1.0-rc1\" title=\"1.1.0-rc1\">1.1.0-rc1</option>\n <option value=\"id:1.1.0-rc2\" title=\"1.1.0-rc2\">1.1.0-rc2</option>\n <option value=\"id:1.2.0\" title=\"1.2.0\">1.2.0</option>\n <option value=\"id:1.2.0-m1\" title=\"1.2.0-m1\">1.2.0-m1</option>\n <option value=\"id:1.2.0-rc1\" title=\"1.2.0-rc1\">1.2.0-rc1</option>\n <option value=\"id:1.2.0-rc2\" title=\"1.2.0-rc2\">1.2.0-rc2</option>\n <option value=\"id:1.2.4\" title=\"1.2.4\">1.2.4</option>\n <option value=\"id:1.2.4-m1\" title=\"1.2.4-m1\">1.2.4-m1</option>\n <option value=\"id:1.2.5\" title=\"1.2.5\">1.2.5</option>\n <option value=\"id:1.3.0\" title=\"1.3.0\">1.3.0</option>\n <option value=\"id:1.3.0-beta1\" title=\"1.3.0-beta1\">1.3.0-beta1</option>\n <option value=\"id:1.3.0-beta2\" title=\"1.3.0-beta2\">1.3.0-beta2</option>\n <option value=\"id:1.3.0-beta3\" title=\"1.3.0-beta3\">1.3.0-beta3</option>\n <option value=\"id:1.3.0-rc1\" title=\"1.3.0-rc1\">1.3.0-rc1</option>\n <option value=\"id:1.4.0\" title=\"1.4.0\">1.4.0</option>\n <option value=\"id:1.4.0-m2\" title=\"1.4.0-m2\">1.4.0-m2</option>\n <option value=\"id:1.4.0-m4\" title=\"1.4.0-m4\">1.4.0-m4</option>\n <option value=\"id:1.5.0\" title=\"1.5.0\">1.5.0</option>\n <option value=\"id:1.5.1\" title=\"1.5.1\">1.5.1</option>\n <option value=\"id:1.5.1-rc1\" title=\"1.5.1-rc1\">1.5.1-rc1</option>\n <option value=\"id:1.5.1-rc2\" title=\"1.5.1-rc2\">1.5.1-rc2</option>\n <option value=\"id:1.5.1-rc3\" title=\"1.5.1-rc3\">1.5.1-rc3</option>\n <option value=\"id:1.5.2\" title=\"1.5.2\">1.5.2</option>\n <option value=\"id:1.5.3\" title=\"1.5.3\">1.5.3</option>\n <option value=\"id:1.6.0\" title=\"1.6.0\">1.6.0</option>\n <option value=\"id:1.6.0-beta1\" title=\"1.6.0-beta1\">1.6.0-beta1</option>\n <option value=\"id:1.6.0-beta2\" title=\"1.6.0-beta2\">1.6.0-beta2</option>\n <option value=\"id:1.6.1\" title=\"1.6.1\">1.6.1</option>\n <option value=\"id:1.6.2\" title=\"1.6.2\">1.6.2</option>\n <option value=\"id:1.7.0\" title=\"1.7.0\">1.7.0</option>\n <option value=\"id:1.7.0-beta1\" title=\"1.7.0-beta1\">1.7.0-beta1</option>\n <option value=\"id:1.7.0-beta2\" title=\"1.7.0-beta2\">1.7.0-beta2</option>\n <option value=\"id:1.7.1\" title=\"1.7.1\">1.7.1</option>\n <option value=\"id:1.7.2\" title=\"1.7.2\">1.7.2</option>\n <option value=\"id:1.7.3\" title=\"1.7.3\">1.7.3</option>\n <option value=\"id:1.8.0\" title=\"1.8.0\">1.8.0</option>\n <option value=\"id:1.8.0-beta1\" title=\"1.8.0-beta1\">1.8.0-beta1</option>\n <option value=\"id:1.8.0-beta2\" title=\"1.8.0-beta2\">1.8.0-beta2</option>\n <option value=\"id:1.8.0-beta3\" title=\"1.8.0-beta3\">1.8.0-beta3</option>\n <option value=\"id:1.8.0-beta4\" title=\"1.8.0-beta4\">1.8.0-beta4</option>\n <option value=\"id:1.8.0-beta5\" title=\"1.8.0-beta5\">1.8.0-beta5</option>\n <option value=\"id:1.8.1\" title=\"1.8.1\">1.8.1</option>\n <option value=\"id:1.8.2\" title=\"1.8.2\">1.8.2</option>\n <option value=\"id:1.8.3\" title=\"1.8.3\">1.8.3</option>\n <option value=\"id:1.9.0\" title=\"1.9.0\">1.9.0</option>\n <option value=\"id:1.9.0-m1\" title=\"1.9.0-m1\">1.9.0-m1</option>\n <option value=\"id:1.9.0-m2\" title=\"1.9.0-m2\">1.9.0-m2</option>\n <option value=\"id:1.9.1\" title=\"1.9.1\">1.9.1</option>\n <option value=\"id:1.9.2\" title=\"1.9.2\">1.9.2</option>\n <option value=\"id:10.0.0\" title=\"10.0.0\">10.0.0</option>\n <option value=\"id:1000.1000.0\" title=\"1000.1000.0\">1000.1000.0</option>\n <option value=\"id:1000.1001.0\" title=\"1000.1001.0\">1000.1001.0</option>\n <option value=\"id:1000.1002.0\" title=\"1000.1002.0\">1000.1002.0</option>\n <option value=\"id:1000.1003.0\" title=\"1000.1003.0\">1000.1003.0</option>\n <option value=\"id:1000.1004.0\" title=\"1000.1004.0\">1000.1004.0</option>\n <option value=\"id:1000.1005.0\" title=\"1000.1005.0\">1000.1005.0</option>\n <option value=\"id:1000.1006.0\" title=\"1000.1006.0\">1000.1006.0</option>\n <option value=\"id:1000.1007.0\" title=\"1000.1007.0\">1000.1007.0</option>\n <option value=\"id:1000.1009.0\" title=\"1000.1009.0\">1000.1009.0</option>\n <option value=\"id:1000.101.0\" title=\"1000.101.0\">1000.101.0</option>\n <option value=\"id:1000.1010.0\" title=\"1000.1010.0\">1000.1010.0</option>\n <option value=\"id:1000.1011.0\" title=\"1000.1011.0\">1000.1011.0</option>\n <option value=\"id:1000.102.0\" title=\"1000.102.0\">1000.102.0</option>\n <option value=\"id:1000.103.0\" title=\"1000.103.0\">1000.103.0</option>\n <option value=\"id:1000.104.0\" title=\"1000.104.0\">1000.104.0</option>\n <option value=\"id:1000.105.0\" title=\"1000.105.0\">1000.105.0</option>\n <option value=\"id:1000.107.0\" title=\"1000.107.0\">1000.107.0</option>\n <option value=\"id:1000.110.0\" title=\"1000.110.0\">1000.110.0</option>\n <option value=\"id:1000.112.0\" title=\"1000.112.0\">1000.112.0</option>\n <option value=\"id:1000.115.0\" title=\"1000.115.0\">1000.115.0</option>\n <option value=\"id:1000.119.0\" title=\"1000.119.0\">1000.119.0</option>\n <option value=\"id:1000.122.1\" title=\"1000.122.1\">1000.122.1</option>\n </optgroup>\n </select>\n </div>\n \n","jql":"fixVersion = 7.3.0","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.atlassian.com/secure/useravatar?size=xsmall&avatarId=10613\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-79 more options. 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Typically, only recently created issues are in this status. 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This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Under Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11775\" title=\"Future Consideration\" data-simple-status=\"{"id":"11775","name":"Future Consideration","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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A fix for this issue is available in Companion 1.1.0. View the Release Notes to see what other issues are resolved.
If Companion is installed via the MSI, then it will need to be manually updated to the new version.