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  1. Jira Service Management Data Center
  2. JSDSERVER-14000

JSM 5.9.X and 5.10.X does not have 'Share requests with groups' feature enabled by default

      Issue Summary

      Some newly installed or upgraded version of JSM 5.9.X and 5.10.X will not have the 'Share requests with groups' feature enabled by default: Using Jira groups to share requests

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Downloaded, extract and install JSM 5.9.X or 5.10.X as per normal
      2. Connect to empty DB during setup and apply DC license when prompted
      3. Upon successful startup, check dark features page for sd.share.request.with.group.enabled
      4. Create Service project and check the 'Customer notification' page for the project

      Expected Results

      1. Dark features sd.share.request.with.group.enabled exists
      2. Service project have the 'Groups added' notification

      Actual Results

      1. Dark features sd.share.request.with.group.enabled does not exist
      2. Service project does not have the 'Groups added' notification

      Workaround

      Notes

      • Problem replicated with newly installed instance but can theoretically happen when upgrading if the applied JSM license during the upgrade is a Server license
        • Fixing this bug seems to have introduced a slightly 'unexpected' behaviour, whereby 'GROUPS' field becomes visible on every JSM issue screen as of Jira 9.11 onwards; If this 'new' behaviour is undesirable - 'sd.share.request.with.group.disabled' dark feature can be added to the list of dark features and it should remove the 'GROUPS' field from every JSM issue screen

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              jxu2@atlassian.com Sam Xu
              ywoo Yit Wei
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: