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  1. Jira Service Management Cloud
  2. JSDCLOUD-8370

Allow anonymous access to portal but require login to raise request

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem definition

      If anonymous access is allowed, any customer may raise a request without logging in. Should we want to allow anyone to be able to read our portal articles for self help, they would have the ability to raise tickets without logged in to.

      Suggested solution

      Allow the ability for anyone to access the portal articles but require login to raise requests

            [JSDCLOUD-8370] Allow anonymous access to portal but require login to raise request

            Atlassian Update - March 16, 2022

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - March 16, 2022 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

            Hi, we appreciate the merit of this issue, but don't intend to work it in the foreseeable future. We'll review it again within a year to see if our decision has changed. 

            Ewin, Product Manager, JSD

            Ewin Davis K (Inactive) added a comment - Hi, we appreciate the merit of this issue, but don't intend to work it in the foreseeable future. We'll review it again within a year to see if our decision has changed.  Ewin, Product Manager, JSD

              d0d1ba410583 Sushant Koshy
              nmohdkhalid Nabil
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