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  1. Jira Service Management Cloud
  2. JSDCLOUD-17043

Help center search with multibyte characters does not fetch "Request forms" and "Portals"

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      Issue Summary

      When searching in help center, search result suggests the related KB articles, related "Request forms" and "Portals" if these are matched with the search term.

      If the search term is English, "Request forms" and "Portals" are searched as expected.

      However, if the search term is in multibyte characters (i.e. Japanese), "Request forms" and "Portals" are not displayed.

      Steps to Reproduce

      1. Create request type with multibyte characters (i.e. "test テスト")
      2. In help center, searching with "test"
      3. In a search result, request type "test テスト" is searched and displayed at "Request forms"
      4. Searching with "テスト"
      5. In a search result, request type "test テスト" is not searched and "Request forms" is not displayed.

      Expected Results

      "Request forms" and "Portals" should be searched with multibyte characters.

      Actual Results

      "Request forms" and "Portals" can't be searched with multibyte characters.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screenshot 2025-06-26 at 11.21.43 AM.png
          Screenshot 2025-06-26 at 11.21.43 AM.png
          386 kB
        2. Search_by_test.png
          Search_by_test.png
          143 kB
        3. Search_by_テスト.png
          Search_by_テスト.png
          26 kB

            [JSDCLOUD-17043] Help center search with multibyte characters does not fetch "Request forms" and "Portals"

            Rushi Dadhaniya added a comment -

            Fix for this bug has been deployed.

            Rushi Dadhaniya added a comment - Fix for this bug has been deployed.

              94196ac873da Rushi Dadhaniya
              b6d0bc030f4a R. Fujimura
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: