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  1. Jira Service Management Cloud
  2. JSDCLOUD-16576

Search Functionality in Basic Search does not Work for Attributes even though the Values are Listed

      Issue Summary

       

      Steps to Reproduce

      1. Create an Asset object type with multiple attributes. In my case, it was more than 13 attributes.
        # Use Basic Search and go to an Attribute listed. Multiple objects would be listed, if the objects have this attribute value set.
      2. Now use the search functionality to search the entries that are shortlisted.
      3. No objects are shortlisted

      Expected Results

      The search should actually search the objects displayed before typing the search keywords. i.e. search should display objects with Name/Labels matching the search keyword.

      Actual Results

      1. No objects are shortlisted

      Notes

      This is not related to JSDCLOUD-16068 as the issue occurs on attributes within 10 attribute limit.

      Workaround

      Use Advanced AQL search which works as expected.

        1. Objects_listed_Search.png
          Objects_listed_Search.png
          61 kB
        2. Objects_listed.png
          Objects_listed.png
          60 kB

              2bdae6840bc9 Yunhan Li
              c93dc34a6037 Gautham
              Affected customers:
              10 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: