Currently, date-time fields are not supported in ticket creation via Assist, the date-time field in Jira is displayed as a date-only field in the assist form.
It would be a significant improvement to support date-time fields, as even default request forms use date-time fields in Jira, and the lack of it in Assist can cause issues as the following:
- a date-time field is on the request form.
- In Assist, the field is displayed as a DATE field only.
- When the ticket is created, it takes the selected date and automatically applies a UTC timezone.
- In Jira, the field will be displayed according to the user's timezone, which may cause even the date to be displayed incorrectly on the Jira field.
Workaround
Use date-only fields for request forms used in JSM Chat.
[JSDCLOUD-12044] Support date-time fields in ticket creation via Assist
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Under Consideration [ 11774 ] | New: Closed [ 6 ] |
The date-time picker support is now there is Atlassian Assist for Slack . Adding a screenshot for reference
| Attachment | New: Screenshot 2024-11-21 at 9.32.30 AM.png [ 472314 ] |
| Comment |
[ Hi [~07f37d47f450]
As confirmed with [~clevine], the functionality is present in the product. Can you please close the ticket and send the necessary comms ? ] |
| Assignee | Original: philoye [ poye ] | New: Srini Chakravarthy [ eeb2e5a08fc6 ] |
| Attachment | New: Screenshot 2024-11-18 at 10.13.44 AM.png [ 471292 ] |
| Attachment | New: Screenshot 2024-11-18 at 10.06.33 AM.png [ 471291 ] |
| UIS | Original: 1 | New: 0 |
| UIS | Original: 0 | New: 1 |
The date-time picker support is now present in Atlassian Assist for Slack