Currently, date-time fields are not supported in ticket creation via Assist, the date-time field in Jira is displayed as a date-only field in the assist form.

It would be a significant improvement to support date-time fields, as even default request forms use date-time fields in Jira, and the lack of it in Assist can cause issues as the following:

• a date-time field is on the request form.
• In Assist, the field is displayed as a DATE field only.
• When the ticket is created, it takes the selected date and automatically applies a UTC timezone.
• In Jira, the field will be displayed according to the user's timezone, which may cause even the date to be displayed incorrectly on the Jira field.

Workaround

Use date-only fields for request forms used in JSM Chat.