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  1. TRELLO
  2. TRELLO-620

Trello Desktop's UI glitches when booting up on macOS devices

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    • Icon: Bug Bug
    • Resolution: Done
    • Icon: High High
    • Apps - Desktop
    • None
    • 9
    • Minor

      Issue Summary

      A few customers are reporting constant problems when booting up the Trello Desktop app on their macOS devices. Every time they boot up, they see UI/graphic glitches on their screen, and they can't interact with the app. 

      Steps to Reproduce

      No steps found to reproduce it

      Expected Results

      The Desktop app's UI shouldn't glitched out when booting up the app on macOS

      Actual Results

      The Desktop app's UI glitches when booting up the app, preventing the user to interact with the app and use it.

      Workaround

      Users can solve this issue by running the following terminal command line:

      /Applications/Trello.app/Contents/MacOS/Trello --args --disable-gpu 

      Or the following terminal command line:

      /Applications/Trello.app/ --args --disable-gpu  

      This command line will open the Desktop app without enabling GPU acceleration. Make sure to keep the terminal open at all times to ensure the app stays open. You can minimize the terminal app to avoid disrupting your workflow.

        1. image-2024-09-30-09-11-08-328.png
          944 kB
          Stephanie McCumsey

              dcd179f14abc Stephanie McCumsey
              a27510681591 Sal
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                Created:
                Updated:
                Resolved: