Trying to login via SSO using the desktop app results authentication failure

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    • Type: Bug
    • Resolution: Not a bug
    • Priority: Medium
    • Component/s: Apps - Desktop
    • None
    • 7
    • Severity 2 - Major

      Issue Summary

      Multiple customers have reported issues authenticating via SSO in the Trello desktop app. This is happening in both the Mac and Windows versions, and at least three distinct (Azure, Shibboleth, Okta) Identity Providers are experiencing the same problem.

      Steps to Reproduce

      1. Being using SSO to login
      2. Attempt to authenticate through IdP

      Expected Results

      Expect the desktop app to pass DeviceID parameter in authentication Token

      Actual Results

      Trello desktop app is unable to pass the DeviceID details to the authentication token, so the CA policy filter is not met and blocks authentication. This results in being stuck on the pictured authentication step: 

      Workaround

      Currently, the workaround is to use the web client

        1. image-2024-08-26-10-33-34-487.png
          105 kB
          Pete Mitchell
        2. image-2024-12-03-17-05-12-268.png
          108 kB
          Sal

            Assignee:
            Unassigned
            Reporter:
            Pete Mitchell
            Votes:
            3 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: