Uploaded image for project: 'TRELLO'
  1. TRELLO
  2. TRELLO-361

Virtual users unable to be removed from Workspace and boards, preventing editing cards

XMLWordPrintable

    • Severity 2 - Major

      Issue Summary

      Legacy virtual users are unable to be removed from boards and Workspaces. There is likely some data left over for these users. As a result, some Workspaces are exceeding the collaborator limit introduced by the Workspace user limits change, resulting in users being unable to make changes to cards.

      Steps to Reproduce

      1. Open board
      2. Up on the top right, avatars will display for the virtual users but no details appear.
      3. No option is available to remove these users, both from the individual board or the Collaborators page.
      4. Attempt to edit or make changes to cards. An Unauthorized for read-only Workspace error will appear.

      Expected Results

      It should be possible to remove these virtual users to enable the Workspace to remain on the Free plan (within the 10 user limit).

      Similarly, if the Workspace is within the 10 user limit, there should not be any issues making changes on boards. The Workspace should not be read only.

      Actual Results

      An "Unauthorized for read-only Workspace" error occurs:

      Workaround

      Upgrading the Workspace lifts the collaboration limit to allow users to continue using their boards, but this is only temporary in nature and masks the issue.

            rtao Ran Tao
            4d62dc7a8867 Oliver S
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: