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Bug
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Resolution: Fixed
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High
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None
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Severity 2 - Major
Issue Summary
The total Workspace Collaborator count on /members out of sync with the database. This impacts some Workspaces, but not all.
Steps to Reproduce
- View impacted Workspace Member page
- Observe the total Collaborator count does not match the total number of actual Workspace members and Guests
Expected Results
- View Workspace Member page
- Total Collaborator count should match the total number of Workspace members and Guests
Actual Results
- Total Collaborator count doesn't match the actual number of Workspace members and guests. Screenshot:
Workaround
- In one instance, adding a guest to a board, and then removing them fixes the Guest count and the total Collaborator count.
- In another instance, WS Member count was (10) Guest Count was (0) but the Total Collab count was (12/10). In the Guests tab, there were 2 deactivated accounts, who were board members on Private boards. Removing the deactivated Guests and this fixed the overall count.
- Creating a new board may also fix this issue
- is duplicated by
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TRELLO-143 Inaccurate guest count shown on some workspace
- Closed