Managed Outlook accounts sometimes see an error when connecting to Planner

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • Component/s: Planner
    • None
    • 13
    • Severity 3 - Minor

      Issue Summary

      When attempting to connect a managed Outlook account to Trello Planner, users may sometimes see an error:

      There was an error connecting your account, please try again.

      Steps to Reproduce

      1. Connect Outlook to Planner using a managed Microsoft Account.
      2. Sign in using a managed Microsoft account.
      3. Request and approve any required permissions from organisation admin if required
      4. Proceed through the steps to grant access.

      Expected Results

      Outlook Calendar successfully connects to Planner

      Actual Results

      Customers receive this error:

      There was an error connecting your account, please try again.

      Workaround

      None at this time. We're actively working with Microsoft to determine the root cause of this issue.

            Assignee:
            Andrea Crawford
            Reporter:
            Oliver S
            Votes:
            2 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated:
              Resolved: