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  1. Statuspage
  2. STATUS-783

Exporting large number of users in audience specific statuspage fails

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    • 1
    • Severity 3 - Minor

      Issue Summary

      This is reproducible on Data Center: yes

      When a large number of users is exported, the export fails to generate

      Steps to Reproduce

      1. Open an Audience specific page with at least 11500 users
      2. Go to Audience >> select "Options" >> Export all users

      Expected Results

      All users are successfully exported

      Actual Results

      The export gets 'stuck' and though it initially says it's complete, the download is never made available. Upon revisiting the page later, it says "Your export is taking longer than expected, but it’s still in progress. Return to this page later to see when your export is complete." but it is never completed. 

      Workaround

      Use the API to export the users

            Unassigned Unassigned
            a3e616cd17e8 John M
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              Created:
              Updated: