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Bug
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Resolution: Timed out
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Low
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1
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Severity 3 - Minor
Issue Summary
This is reproducible on Data Center: yes
When a large number of users is exported, the export fails to generate
Steps to Reproduce
- Open an Audience specific page with at least 11500 users
- Go to Audience >> select "Options" >> Export all users
Expected Results
All users are successfully exported
Actual Results
The export gets 'stuck' and though it initially says it's complete, the download is never made available. Upon revisiting the page later, it says "Your export is taking longer than expected, but it’s still in progress. Return to this page later to see when your export is complete." but it is never completed.
Workaround
Use the API to export the users
[STATUS-783] Exporting large number of users in audience specific statuspage fails
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Labels | New: cll-tf3202505 |
| Development Effort | New: M [ 13032 ] | |
| Preventable by | New: Load testing [ 19134 ] | |
| Was this caused by a recent change? | New: No [ 19032 ] | |
| Priority | Original: Medium [ 3 ] | New: Low [ 4 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Support reference count | New: 1 |
| Component/s | Original: Settings - Users - Other [ 68698 ] | |
| Component/s | New: Page Type - Audience Specific - Users [ 66244 ] | |
| Key |
Original:
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New:
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| Symptom Severity | Original: Severity 3 - Minor [ 18032 ] | New: Severity 3 - Minor [ 15832 ] |
| Project | Original: Opsgenie [ 21710 ] | New: Statuspage [ 22011 ] |
| Summary | Original: Exporting users in statuspage fails | New: Exporting large number of users in audience specific statuspage fails |
| Attachment | New: 2024-04-19_11-53-57.png [ 455974 ] |
Hi everyone,
Thank you for raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be prioritised. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all cloud users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by commenting back on this issue.
Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products.
Atlassian Cloud Engineering