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  1. Statuspage
  2. STATUS-773

Statuspage App for JSM and JSW is not working correctly for some instances

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    • 12
    • Severity 2 - Major

      Issue Summary

      The new Statuspage App for JSM and JSW is not working correctly when the Statuspage product is on the legacy billing platform.  

      Steps to Reproduce

      1. Create/Open a Statuspage on a legacy billed Org 
      2. Connect the JSM or JSW "Issue" app to a project (ensure Administrator access is granted to person testing on the project) 
      3. Create a new JSM or JSW ticket and notice the "Update Statuspage" is missing 

      Expected Results

      Actual Results

      No Statuspage connection 

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

            b181fcdda3a8 Shubhi Srivastava (Inactive)
            tpavlovic Talar Pavlovic
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              Created:
              Updated:
              Resolved: