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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Pages - Status Embed
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Severity 3 - Minor
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Accessibility
Issue Summary
The focus is not clearly visible on the "SurePrep TaxCaddy" and "SurePrep Integrations" interactive controls.
Test URL
https://taxprofessionals-status.hostedtax.thomsonreuters.com
Steps to Reproduce
- Open the Tax and Accounting Professionals page.
- Use the Tab key to navigate through the page.
- Navigate to the mentioned interactive controls.
- Observe that focus indicator is not clearly visible.
Screen Recording
Recording 2025-08-04 115235.mp4![]()
Actual Results
The focus indicator is partially visible on the "SurePrep TaxCaddy" and "SurePrep Integrations" buttons. A clear focus indicator is not visually available as the user tabs through these interactive controls using a keyboard.
As a result, users with learning and mobility impairments as well as those with low vision, will not be able to easily find out which element currently has the focus.
Expected Results
The focus indicator should be clearly visible while navigating between the interactive controls using a keyboard.
Set the CSS outline property for the mentioned buttons to ensure that a clear rectangular focus indication is available for users.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Environment
Windows - 11 Pro
MacBook Pro (16 inch, 2021)
macOs 15.4.1
Chrome - Version 137.0.7151.57 (Official Build) (arm64)
Firefox- Version 136.0.4
Safari- Version 18.3 (20620.2.4.11.5)
JAWS- Version 2023
NVDA- Version 2024.4.2.35031
Voiceover - Version Latest