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  1. Sourcetree for Windows
  2. SRCTREEWIN-8845

SourceTree 2.5.5 EE Remote tab and accounts doesn't work as expected

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Details

    • Bug
    • Resolution: Timed out
    • Low
    • None
    • 2.5.5
    • UX
    • None
    • Severity 3 - Minor

    Description

      Hi Atlassian Team,

      We got hour hands on your SourceTree 2.5.5 Enterprise edition and it heals most of our pain points reported in SRCTREEWIN-8362

      We haven't had opportunity to go true all its functions and test them. But as we were testing the absolute basics before providing package to our users we have found that the Remote tab doesn't behave as we think it should be ...

      While it is possible to reach the accounts menu thru various paths and adding an account basically works. It also seems that the "set as default" button somehow works and is able to switch between the accounts.
      (The account management it self has its own issues - I will report in other issue)

      However the remote tab never works properly and is not able to display nor freely accessible repositories at bitbucket server nor the repositories my account is able to access.

      It sometimes displays one repository of many, where it is completely arbitrary selection which repo is displayed and there is noting to do about it.
      Sometimes it displays a lot of repositories of again very much arbitrary selection where there is also "load more" option displayed under the list and pressing that button sometimes adds more entries and sometimes it doesn't.

      On top of it all regardless the scenario it had went thru there is a "clone" button which is impossible to press (and trigger it to start cloning the repository).

      Only way to clone a repository with sourcetree for us is to either define all manually or go to bitbucket server ui and press "Clone in SourceTree" button there which works.

      Testing the behavior earlier I was provided with I was provided with number of popup windows mentioning exceptions or warnings, but I 'm not able to see / find / reach them again.

      Is it possible to turn on somewhat debug mode in sourcetree?

      Is it for example possible to redirect all the messages and exceptions to some file to see where t is struggling and when ?

      As I was going thru it to confirm the issues are valid and started to fill this ticket form, getting back to sourcetree window on arbitrary occassions clicking here and there along writing the issue text I spotted sourcetree provided me with credentials prompt in an window's widget. When I was able to provide credentials there and clicked refresh several times it was able to load some repositories then.
      (seems that the account manager also cannot reuse the stored password!)

      Best Regards,
      Adam Dedek
      Commerzsystems

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            jirasupport4 AppTech Team
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              Updated:
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