Details
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Bug
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Resolution: Duplicate
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High
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None
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2.5.5
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Sourcetree 2.5.5.0
Bitbucket 5.8.2
Windows 7 64bit
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Severity 2 - Major
Description
Several of my users (including me) have had problems connecting to our Bitbucket server after upgrading to Sourcetree 2.5.5.0.
They are getting errors in the Sourcetree log file as shown below
ERROR [2018-04-27 10:26:04,648] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:04,895] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [joebloggs]
ERROR [2018-04-27 10:26:04,909] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:04,917] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [joebloggs]
ERROR [2018-04-27 10:26:04,922] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host
ERROR [2018-04-27 10:26:08,570] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:08,576] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to check login for user [joebloggs]
ERROR [2018-04-27 10:26:10,437] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:10,443] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [joebloggs]
ERROR [2018-04-27 10:26:10,450] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:10,457] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [joebloggs]
ERROR [2018-04-27 10:26:10,461] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host
ERROR [2018-04-27 10:26:13,799] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:13,804] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to check login for user [joebloggs]
ERROR [2018-04-27 10:26:16,380] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:16,389] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [joebloggs]
ERROR [2018-04-27 10:26:16,395] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-04-27 10:26:16,399] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [joebloggs]
ERROR [2018-04-27 10:26:16,404] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host
If we remove the user in Sourcetree
Tools - Options - Authentication
by clicking on the username in Accounts and delete this and then add it again it works fine.
Attachments
Issue Links
- duplicates
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SRCTREEWIN-8743 SourceTree Enterprise: "failed to check login for user"
- Closed