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  1. Sourcetree for Windows
  2. SRCTREEWIN-7908

Sourcetree fails to start

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Details

    • Bug
    • Resolution: Duplicate
    • High
    • None
    • 2.3.1.0
    • None
    • Severity 1 - Critical

    Description

      Same issue here. No response (no quick popups, etc.) and no instance already running. Tried starting the app from both %localappdata%\Sourcetree\SourceTree.exe and %localappdata%\Sourcetree\app-2.3.1\SourceTree.exe to no avail. Here's what showed up in %localappdata%\Atlassian\SourceTree\sourcetree.log:
      ERROR [2017-09-13 16:23:43,362] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
      ERROR [2017-09-13 16:23:43,507] [1] [SourceTree.App] [OnStartup] - Failed to start
      System.NullReferenceException: Object reference not set to an instance of an object.
      at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
      at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
      at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
      at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
      at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
      at SourceTree.AppRoot.RunPreFlightChecks()
      at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
      at SourceTree.App.OnStartup(StartupEventArgs e)

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              mminns minnsey
              mminns minnsey
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                Created:
                Updated:
                Resolved: