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  1. Sourcetree for Windows
  2. SRCTREEWIN-14457

Emau Analytics failure causes SourceTree to crash on startup

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • None
    • 3.4.17, 3.4.18
    • General
    • None
    • Severity 1 - Critical

      sourcetree.log:

      ERROR [2024-06-03 18:42:35,640] [7] [SourceTree.Analytics.Services.AnalyticsService] [Log] - POST Interaction submission FAILEDRefit.ApiException: Response status code does not indicate success: 502 (Bad Gateway).   at Refit.RequestBuilderImplementation`1.<>c__DisplayClass13_0`1.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() in D:\a\1\s\Refit\RequestBuilderImplementation.cs:line 258--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()   at Atlassian.AnalyticsService.Client.AnalyticsServiceClient.<Post>d__12.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()   at SourceTree.Analytics.Services.AnalyticsService.<SubmitBatch>d__15.MoveNext()ERROR [2024-06-03 18:42:35,645] [7] [SourceTree.Analytics.Services.AnalyticsService] [Log] - Response status code does not indicate success: 502 (Bad Gateway). Bad GatewayERROR [2024-06-03 18:42:35,645] [7] [SourceTree.Analytics.Services.AnalyticsService] [Log] - 502ERROR [2024-06-03 18:42:35,649] [7] [SourceTree.Analytics.Services.AnalyticsService] [Log] - Bad GatewayERROR [2024-06-03 18:42:35,649] [7] [SourceTree.Analytics.Services.AnalyticsService] [Log] - [null]ERROR [2024-06-03 18:42:39,435] [49] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILEDRefit.ApiException: Response status code does not indicate success: 502 (Bad Gateway).   at Refit.RequestBuilderImplementation`1.<>c__DisplayClass13_0`1.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() in D:\a\1\s\Refit\RequestBuilderImplementation.cs:line 258--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()   at Atlassian.AnalyticsService.Client.AnalyticsServiceClient.<Post>d__12.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()   at SourceTree.Analytics.Emau.EMauSubmissionService.<SubmitBatch>d__40.MoveNext()ERROR [2024-06-03 18:42:39,435] [49] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - Response status code does not indicate success: 502 (Bad Gateway). Bad GatewayERROR [2024-06-03 18:42:39,436] [49] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - 502ERROR [2024-06-03 18:42:39,436] [49] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - Bad GatewayERROR [2024-06-03 18:42:39,436] [49] [SourceTree.Analytics.Emau.EMauSubmissionService] [Log] - [null]ERROR [2024-06-03 18:42:39,437] [36] [SourceTree.App] [Log] - Object reference not set to an instance of an object. The application is terminating.System.NullReferenceException: Object reference not set to an instance of an object.   at SourceTree.Analytics.Emau.EMauSubmissionService.<SubmitBatch>d__40.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()   at SourceTree.Analytics.Emau.EMauSubmissionService.<Submit>d__39.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()   at SourceTree.Analytics.Emau.EMauSubmissionService.<SubmissionTimer_Elapsed>d__37.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()   at System.Threading.ThreadPoolWorkQueue.Dispatch()

      Event Viewer:

      Application: SourceTree.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.NullReferenceException
         at SourceTree.Analytics.Emau.EMauSubmissionService+<SubmitBatch>d__40.MoveNext()
         at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
         at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
         at System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
         at SourceTree.Analytics.Emau.EMauSubmissionService+<Submit>d__39.MoveNext()
         at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
         at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
         at System.Runtime.CompilerServices.TaskAwaiter`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResult()
         at SourceTree.Analytics.Emau.EMauSubmissionService+<SubmissionTimer_Elapsed>d__37.MoveNext()
         at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
         at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
         at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
         at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
         at System.Threading.ThreadPoolWorkQueue.Dispatch() 

            698877135425 Mukesh Kumar
            2cbfae790fcc WinterPhoenix
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            6 Vote for this issue
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              Created:
              Updated:
              Resolved: