Provide customer-facing diagnostic tools and logging for Rovo Chat conversations

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Chat - Chat UI
    • None

      Currently, Organization Admins and users do not have access to tools or logs that allow them to pinpoint specific Rovo Chat conversations or retrieve logs for troubleshooting performance issues (such as high latency or response variance). This makes it difficult for customers to self-serve or provide detailed evidence when reporting issues to Atlassian Support.

      Suggested Solution:
      Introduce a diagnostic interface or logging capability that allows admins to:

      1. Search for Rovo Chat conversations by User, Date, or Conversation ID.
      2. View metadata related to response times and latency for each interaction.
      3. Export or view logs related to the endpoints to identify where bottlenecks occur.

              Assignee:
              Unassigned
              Reporter:
              Samuel Rompas
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: