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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Chat - Chat Response Relevance
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None
Customers using Rovo Chat for complex, multi-step Jira workflows (e.g., identifying duplicates and performing bulk transitions across multiple statuses) have reported inconsistencies in how the system validates and reports task completion.
Key Requirements:
- Accurate Completion Reporting: Ensure Rovo only reports a step as "completed" if the underlying Jira action (e.g., transition) has been successfully validated by the API. Currently, Rovo may report success even if the transition was not applied.
- Clear Error Handling: When a task cannot be reliably executed (due to complexity, missing required fields, or multi-step limitations), Rovo should clearly indicate the failure and the specific reason (e.g., "Transition requires a Resolution field which is not currently supported in bulk").
- Proactive Guidance: Provide alternative approaches or suggestions (such as using a custom Rovo Agent) when the general Rovo Chat encounters a workflow it cannot consistently handle.
- Validation Before Confirmation: Avoid prompting for user confirmation or showing "Step completed" UI elements unless the backend action has been verified.
- is related to
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CES-166115 Loading...