-
Type:
Suggestion
-
Resolution: Unresolved
-
Component/s: Rovo Skill - JSM - Request - Sentiment analysis
-
None
After the feature is enabled, the Sentiment field records the feedback from report's comment. While it is fine if admins edit the field value, agents also seem to have that ability.
Expectation:
Since we don't want agents to change the field value, there should be a functionality to restrict agents from editing the Sentiment field.