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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Chat - Chat UI
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None
Current Behavior:
When a user is interacting with Rovo Chat on a Rovo Chat and refreshes the browser page, the existing chat session is lost. Instead of reopening the previous conversation, Rovo Chat "auto-starts" a new, blank session or triggers a new summary action.
Expected Behavior:
Rovo Chat should maintain session persistence across page refreshes within the same context (Space Home). If a user has an active conversation, refreshing the page should reload that specific conversation history rather than starting a new one.
Customer Pain Point:
The customer finds it disruptive to lose their conversation context every time a page is refreshed or re-navigated. This is specifically highlighted as an issue on the Rovo Chat where Rovo "auto-starts" new behavior rather than resuming the user's previous flow.
Steps to Reproduce:
- Navigate to Rovo Chat.
- Open Rovo Chat and begin a conversation (e.g., ask a question about the space).
- Refresh the browser page (F5 / Cmd+R).
- Observe that the previous chat session is closed/cleared and a new session/auto-summary is initiated.