ROVO chat/agent not able to accurately count/sum

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Agents
    • None

      Issue Summary

      If we ask ROVO chat/agent to fetch issues following certain criteria and then run sum of certain field OR count how many times a value appears, ROVO generates incorrect results.

      Example : 

      1. Use prompt:
      • Fetch all issues from project XX where "SAMPLE DATE" >= '2025-12-24'.
      • Return only the Issue key and "SAMPLE DATE"
        -Then, group the results by "SAMPLE DATE" and count how many times each date appears.
      • checking Debug logs for agent we can see the IssueSearchtool returns correct number of issues
      • but ROVO returns incorrect count of grouped tickets by Sample Date

       

              Assignee:
              Unassigned
              Reporter:
              Harsaranjeet Kaur
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: