Today, Rovo agents can automate escalations with a JSM Raise Request skill, routing intelligently to the right request type and collecting required fields. However, the Assets field type is not yet supported, meaning data collected for Assets will only appear in the ticket description summary.

Feature request

Build the ability for the JSM Raise Request skill to support the Assets field type, so Assets data appears in the respective Assets field when a ticket is created by that Rovo agent.