Uploaded image for project: 'Rovo'
  1. Rovo
  2. ROVO-419

Rovo is unable to transition a Jira work item if there is a field value validator configured on the transition on the workflow

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Agents
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      When trying to transition a Jira work item via Rovo Chat, if the particular transition has a field validator configured on the the workflow, 

      Steps to Reproduce

      1. Create a Rovo Agent that has the skill to Transition Work Item'.
      2. Create, or open an existing Jira work item – the work item has to be currently using a workflow that has a transition that has a validator that checks the Comment field isn't empty and has a transition screen that has a Comment field added to it

      3. Open Rovo Chat and use the agent created in Step 1
      4. Open Rovo chat and enter prompt : Transition <Issue key> <Transition Name> (E.g: Transition SANDBOX-333 To Cancel)
      5. Rovo will the return correct work items and status names – Select the checkbox of the returned work item
      6. Click Update Selected Work Item

      Expected Results

      The work item(s) got transitioned to the next status on the specific workflow transition as expected.

      Actual Results

      Rovo chat/agents will throw an error '[Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-transition-bulk' and is not able to transition the issue if there’s a validator set on the transition – as Rovo doesn’t seem to have the capability to 'ask' for a comment before proceeding to perform the action, so it throws an error instead.

      Workaround

      No known workaround other than removing the validator from the Jira workflow used

              Unassigned Unassigned
              vchoo Vivian C
              Votes:
              4 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: