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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Chat - Chat Response Relevance
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None
Current situation:
For certain prompts, Rovo recommends individuals based on information gleaned from linked applications, such as onboarding tickets. However, the suggested individuals may currently be inactive within the system.
Proposal:
Improve Rovo's functionality by implementing a cross-verification of employee status with the Atlassian user directory prior to recommending them as a response in the chat.