Issue Summary

When exporting platform usage data for Rovo credits from the Atlassian Administration dashboard, the generated CSV file intermittently has empty Feature and Agents fields for certain usage events. Because these fields are missing for some rows, administrators cannot determine which feature or AI agent triggered the credit consumption for those specific Usage ID entries, preventing complete auditing of Rovo credit consumption.

Steps to Reproduce

1. Log in to admin.atlassian.com and select your Organization.
2. Navigate to Insights > Platform usage and select the Rovo credits dataset.
3. Click Export data and download the CSV file from the link sent via email.
4. Open the exported CSV file and inspect the Feature and Agents columns across multiple rows.

Expected Results

Every row in the exported CSV file populates the Feature and Agents columns with the relevant feature or agent details that triggered the credit usage.

Actual Results

While many rows display the correct metadata, certain rows intermittently have blank Feature and Agents fields.

Workaround

There is currently no known workaround for this issue. This ticket will be updated as soon as a workaround or fix is available.