Rovo memory save button remains in processing state after successful save in Rovo Chat

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Chat - Chat UI
    • None
    • Severity 3 - Minor

      Issue Summary

      In Rovo memory management, when a user adds a new memory entry via the Rovo Chat interface, the "Save" button remains stuck in a spinning/processing state indefinitely. Although the UI does not provide success feedback, the data is successfully saved to the backend.

      Steps to Reproduce

      1. Navigate to Rovo Chat (home.atlassian.com).
      2. Open Settings > Personalisation > Manage memories.
      3. Select the "Information you've shared directly" tab.
      4. Click Add new memory, enter any text, and click Save.

      Expected Results

      The Add new memory button should be available and the entry is displayed in the list once the save is complete.

      Actual Results

      • The "Save" button spins indefinitely.
      • No network errors are visible in the browser console/network tab.
      • The memory entry is successfully saved (visible upon refreshing the page)..

      Workaround

      Configure the Rovo memory via the Ask Rovo button instead of from the Rovo Chat (home.atlassian.com) page.

              Assignee:
              Unassigned
              Reporter:
              Samuel Rompas
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                Created:
                Updated: