Issue Summary

Rovo Agents exhibit inconsistent behavior when tasked with retrieving Jira work items linked to specific Assets objects. Even when the links are clearly visible in the Jira UI and the agent is configured with the necessary skills, Rovo frequently fails to identify or return these linked items, often stating that "no results were found." This inconsistency persists across both Sandbox and Production environments and occurs even with identical prompts sent minutes apart.

Steps to Reproduce

1. Environment Setup: Ensure a Jira Cloud instance has Assets enabled and at least one Assets object linked to a Jira issue (work item).
2. Agent Configuration: Create a Rovo Agent and enable the following skills:
   • Search Assets Data
   • Jira - Get work item
   • Jira - Search with JQL
   • Jira - Search Jira Projects
   • Jira - Search Fields
3. Open the Asset that is linked to work item(s)
4. Prompt: Open the Rovo Agent and provide a prompt such as:
   • "Look for work items linked to an asset"
5. Observation: Perform the search multiple times for the same asset or similar assets with known links.

Expected Results

Rovo should consistently identify the Assets object and accurately retrieve all Jira issues linked to that object via the IssueSearchTool or WorkItemSkill.

Actual Results

Frequently, Rovo identifies the asset but fails to find the linked work item, returning a message like: "I attempted to retrieve information... but I was unable to fetch any data."

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available