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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Teams - On-call - Escalation, Teams - Roles
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None
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1
User Problem
Users with team admin access can add other teams in an escalation, but some customers don't want this access.
Suggested Solutions
Having an option in a custom role to not allow team admins to add other teams in escalations, routing rules, etc.
Current Workarounds
Have system admins do all of the team management.